Customer Service
Customer Service Excellence
Turn everyday customer conversations into loyalty, from first contact to complaints.
- 5 lessons5 hoursOnline self-pacedAll levels
Learning outcomes
- Active listening
- Handling complaints
- Writing helpful emails
- Staying calm under pressure
- Going the extra mile
About this course
Learn how to listen, solve problems and handle complaints calmly, across phone, email and face-to-face service.
Who it's for
Front-line staff, receptionists and support teams.
Requirements
None.
Curriculum
- What customers really wantvideoPreview10 min
- Listening skillsvideo14 min
Your tutor
Michael Reed
Michael teaches communication, customer service and productivity skills that help people work well with others.
Sample course content for a fictional demonstration academy. No recognised qualification or accreditation is claimed.